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Important Notes for the 2026 Season

Guest bookings must be paid in advance via PayPal.
Payment at the office or with the host is no longer possible.

Cancellation & Court Fees

Booked courts can be cancelled online up to 2 hours in advance. After that, only by the “administration.”

We reserve the right to charge the court fee for booked but unused courts. If you are unexpectedly unable to attend on short notice, please send a brief message to platzbuchung@tcn-kail.de. This procedure is necessary to ensure courts are not left unused during peak times.

For online bookings, in case of cancellations (weather, etc.), the court is cancelled and users normally receive a cancellation email.

Upon cancellation, the amount is automatically credited to your account (budget) – viewable under “My Data” – and can be used without PayPal for the next booking. If you prefer a refund via PayPal, please send an email to platzbuchung@tcn-kail.de.

Registration

Through registration, you create a new user account that allows you to log in and book courts.

You will need to provide your login credentials (email address and password) as well as some personal data such as name, address, and phone number. Your password is stored in encrypted form.

In addition to registering as an individual (Mr/Mrs), you can also register as a family or company. The name field adjusts automatically.

Terms & Conditions and Privacy Policy

If terms & conditions and/or a privacy policy have been set up, the usual checkboxes for acceptance will appear before completing the registration.

Login

Registered users can log in at any time to book courts, cancel bookings, manage personal data, or view past bookings.

You can log in via the login bar to the right above the calendar or via the login page.

Successful Login

If the email address and password are correct, you will be redirected to the calendar and see a brief success message.

Failed Login

If the credentials are invalid, an error message will appear. For security reasons, the message does not reveal the exact cause of the error. If the account is not activated or has been locked, you will be informed accordingly.

To prevent password guessing, login will be temporarily locked after several failed attempts.

User Bar

After logging in, the user bar replaces the login bar to the right above the calendar. It displays your name along with the following buttons:

My Bookings – shows upcoming appointments on hover
My Data – personal settings and budget overview
Log Out

My Data

Under “My Data” you can view and edit your personal information – e.g. phone number, email address, and password.

Here you will also find your current budget (credit balance), which may have been credited through cancellations, for example.

Depending on system settings, a new email address may need to be confirmed again.

My Bookings

The “My Bookings” page shows all your bookings sorted chronologically with date and court.

If booking costs are available, you can click on them for a detailed breakdown.

Bookings that were assigned to you by the administration also appear here.

Booking a Court

Simply click on a free court in the calendar to start the booking process.

If the court allows longer bookings, you can adjust the desired time period. The new time period is automatically checked for availability.

After clicking “Book now”, you may choose the number of players and select additional options. If there are no options, you will proceed directly to the confirmation.

Confirmation & Payment

In the final step, you will see a summary of the court booking, selected products, and total costs. You may also need to accept the court rules.

Payment for guest players: Guest bookings must be paid directly via PayPal. Existing budget (credit balance) can also be used – without PayPal.

After a successful booking, the court appears in the calendar and under “My Bookings.” If desired, you can receive a confirmation by email (configurable under “My Data”).

Cancelling a Booking

Bookings can be cancelled up to 2 hours before the start time via the calendar (click on the slot) or via “My Bookings.” A confirmation prompt will appear before the cancellation is processed.

Refund: The paid amount is automatically credited as budget (credit balance) and can be used for the next booking without PayPal. A refund via PayPal is available upon request – email platzbuchung@tcn-kail.de.

After the 2-hour deadline has passed, cancellation is only possible through the administration – please send a brief message to platzbuchung@tcn-kail.de.

Cancelled bookings are retained in the database for documentation purposes and can be viewed through the booking management system.

Forgot Your Password?

On the login page, you will find the link “Forgot your password?”. Enter your email address there – you will then receive an email with a link to reset your password.

For security reasons, a success message is always displayed, regardless of whether the email address exists in the system.

The link in the email is no longer valid after a single use.

Passwords are stored using one-way encryption and can only be overwritten, not read – not even by the administration.